PRIVACY POLICY

Dairy Farmers of Ontario (“DFO”) understands the importance of your Personal Information, respects your right to privacy and will ensure your Personal Information is collected, used and disclosed only in the manner in which you have consented.

This Privacy Policy applies to all Personal Information you provide or submit to DFO through our website Milk.org, in person, over the telephone, through various programs required by policy or regulation, and through on-farm observations or otherwise and is intended to inform you of the types of Personal Information DFO collects, how it is used and disclosed and how you may correct errors in the Personal Information you provide to us.

WE ASK THAT YOU PLEASE READ THIS POLICY CAREFULLY IN ORDER TO UNDERSTAND OUR POLICIES AND PRACTICES CONCERNING THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION.

Personal Information refers to any personally identifiable information about you. It does not include aggregate data where the identity of an individual cannot be determined.

Personal Information collected by DFO may include your name, licence number, business name, home address and telephone number(s) or email address which are necessary for you to participate in certain promotions, educational activities, events, contests, or programs required as part of DFO’s licensing and statutory compliance or to receive information about DFO and its products or services. DFO may also collect certain demographic information (such as age, gender, occupation, education, etc.) on an optional basis from time to time.

DFO’s use of Personal Information is limited to the purposes described in this Policy, unless we expressly tell you otherwise. We do not otherwise sell, trade, barter, exchange or disclose for consideration any Personal Information we have obtained from you.

1. DFO may use your Personal Information for the following purposes:

1. to develop and manage our relationship with you;
2. to manage and facilitate the use of our website and other social media, which may include the use of cookies and other similar technologies;
3. to respond to your requests for products, information or services;
4. to improve our products, services and websites and better understand your needs;
5. to conduct market research, studies, analysis and surveys;
6. to communicate with you and include you in advertising or marketing campaigns and other promotional activities and mailings;
7. to send you information, including our newsletter, recipes, health and nutrition tips, educational materials, invitations to special events, and contests;
8. requirements imposed by law to carry out and satisfy DFO legitimate business functions;

• DFO collects, uses and may disclose personal information about certain Producers. The purpose for which DFO collects such Personal Information will be identified at or before the time the information is collected and may include:
• ​administering and providing Producer services;
• facilitating the dissemination of information and consultations directly or through the DPC;
• informing and/or registering Producers for DFO events or programs such as the Annual General Meeting;
• sending out newsletters and other relevant information;
• processing and administering the above or other purposes as necessary;
• to conduct research and analysis,
• to send your information related to your DFO licence;
• to assess your compliance with programs required by DFO or by regulation;
• to visit your premises for the purposes of programs required by DFO or by regulation, to pick up your milk.
• DFO’s Disclosure of Your Personal InformationDFO’s Disclosure of Your Personal Information

Your information may be shared with service providers, academic institutions, agents or contractors of DFO in connection with services that these individuals or entities perform for DFO. These service providers help us operate our business, technology systems and applications, internal procedures, infrastructure and advertising and marketing. They provide services to us such as data hosting, contest administration, email deployment, marketing, and processing, managing or analysis of personal information. DFO’s third party service providers are required to use, maintain and disclose your Personal Information only on DFO’s behalf and in accordance with DFO’s instructions and to limit access to and/or use of Personal Information to what is required to provide their services. Your Personal Information may be collected, used and shared by us and the applicable third party. You should review the privacy policies of any such third parties to understand how they may use or disclose your Personal Information. By providing us with your Personal Information, you agree that DFO may disclose such Information to our marketing partners or other third parties for the purposes described in this Policy. Subject to applicable legal, regulatory compliance requirements and/or contractual restrictions, you may also opt-out of any such communications or withdraw your consent to such disclosure as described in the section Withdrawal of Consent below. DFO will not disclose any of your Personal Information to any other persons, except (i) with your prior consent or (ii) as may be required or permitted such as where DFO is obliged to disclose such information by law, an order or requirement of a court, administrative agency or other government tribunal; to protect the rights, privacy safety or property of others; or where the information is in the public domain.

Consent of an individual is required for the collection, use or disclosure of personal information, except where consent is not required by privacy legislation. By providing your Personal Information to us, you consent and agree that DFO may collect, use and disclose it in accordance with this Privacy Policy and as otherwise permitted or required by law. We will seek your consent to use or disclose Personal Information after it has been collected where we wish to use or disclose the information for a purpose not previously identified in this Policy. Consent may be given expressly or may be implied, depending on the circumstances. In some cases, the web site or other media may prompt you to give your consent to the collection of certain personal information. In some circumstances, by clicking “I have read and I agree” (or similar language) you are giving DFO permission or consent to collect, use and disclose your Personal Information as described above in this Policy. In other cases, your consent is understood or implied such as when you respond to a survey, request information or updates from the web site or elsewhere. Consent may also be given orally when information is collected in person or over the telephone.

DFO complies with all applicable laws and regulations concerning marketing and advertising to children and requires children under the age of majority to obtain the consent of their parent or legal guardian before providing any personally identifiable information to us.

You may at any time withdraw or change your consent to DFO’s collection, use or disclosure of your Personal Information, or request DFO remove it from DFO’s files, (subject to legal, regulatory compliance requirements and/or contractual restrictions). You may, at any time, ask DFO not to send you further marketing materials about our products and services. Also, if you do not wish to receive further invitations to events, or information about contests, or other promotions, you may unsubscribe or contact us as set out in the Contact Information section below and ask that we not contact you for these purposes. You may also notify DFO that you do not wish us to use your Personal Information for any purposes that are not required at any time by contacting DFO in any of the ways described below

DFO will only send email, text or other electronic messages to you if you have some form of business relationship with DFO, or you have asked for or otherwise agreed to receive emails, texts or other electronic messages from DFO. Any electronic message that you receive from DFO will identify DFO as the sender, enable you to contact DFO directly and provide for a means of unsubscribing from further electronic messages.

When you visit DFO’s websites, unless you tell DFO who you are or reveal any other personal information, DFO does not collect or store any information about you. The only information DFO collects and stores is non-personally identifiable information such as the name of your Internet service provider, or computer operating system you are using, the type of the Internet browser you used, the domain name of the website from which you linked to our site and the pages you request. DFO uses this non-personally identifiable information to generate aggregate statistics regarding DFO’s web site activity and to improve your experience on our websites.

A “cookie” is a small data file written to your computer’s hard drive containing information that a website creates when you visit it, such as your IP address, browser type, or domain name. We use cookies to customize delivery of our website content so that we can see which areas are popular and which may need improvement. DFO does not share Personal Information obtained through cookies with any third parties except as provided in this Policy. You may set your Internet browser preferences to notify you when you receive a cookie or decline acceptance of cookies. If you decline acceptance of cookies, however, you may experience less than optimal performance of our website.

DFO retains your Personal Information as long as is required for the purposes identified when you provided the Personal Information and for any new purposes identified and consented to by you. DFO destroys, deletes or converts such information into an anonymous form when it is no longer required.

DFO protects your Personal Information using security systems appropriate to the sensitivity of the information provided to us. In ongoing efforts to safeguard your Personal Information from unauthorized collection, use, loss, misuse, disclosure or modification, DFO has put in place a number of safeguards including contractual, organizational, structural and technological security standards. We also restrict employee access to Personal Information to those who require such access to provide products, services or information. Although we take precautions against possible breaches of our security systems, no company can fully eliminate the risks of unauthorized access to your personal information and no website is completely secure. We cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur.

You have the right to access and review the Personal Information we hold about you. DFO endeavours to ensure that any personally identifiable information provided to us is accurate, current and complete for the purposes for which the information is used. You may review, update or correct any of your Personal Information held in DFO’s files and your consents regarding its use and disclosure at any time by contacting DFO’s Privacy Officer in any of the ways indicated below. If you have any questions or concerns regarding DFO’s policy and procedures, if you wish to change your consent to DFO’s use and disclosure of your information, or if you wish to review, update, correct or have DFO delete your information from files, please contact: Privacy Officer Dairy Farmers of Ontario 6780 Campobello Road Mississauga, Ontario L5N 2L8 Telephone: (905) 821-8970 Email: questions@milk.org We will not charge you for verifying or correcting your Personal Information and will endeavour to provide the information in question within a reasonable time. If we will not or cannot disclose information, we will provide the individual making the request the reasons for non-disclosure. If we are unable to resolve your concerns to your satisfaction, you may contact the Privacy Commissioner of Canada: The Privacy Commissioner of Canada 30 Victoria Street Gatineau, Quebec K1A 1H3

DFO reserves the right, at any time, to modify this Policy at DFO’s sole discretion, and you agree to be bound by any such modifications, which shall be effective immediately DFO upon DFO posting the revised Policy on DFO’s web sites. In some instances, DFO may collect, use and disclose personal information about certain Producers. The purpose for which DFO collects such Personal Information will be identified at or before the time the information is collected and may include:

• administering and providing Producer services;
• facilitating the dissemination of information and consultations directly or through the DPC;
• informing and/or registering Producers for DFO events or programs such as the Annual General Meeting;
• sending out DFO communications and other relevant information;
• board elections;
• processing and administering the above or other purposes as necessary.

ACCESSIBLITY

Dairy Farmers of Ontario (“DFO”) is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. DFO understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law, and is committed to complying with both the Ontario Human Rights Code and the AODA. We are dedicated to excellence in serving all customers including people with disabilities. Our policy is based on the principles of independence, dignity, integration and equal opportunity for our customers.

People with disabilities may use their personal assistive devices when accessing our goods, services or facilities. In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities. We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods, services or facilities. (i.e. wheelchair lift, accessible entrance door, accessible washrooms on the ground floor).

We will communicate with people with disabilities in ways that take into account their disability and will work with them to determine what method of communication works for them.

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Dairy Farmers of Ontario will provide training to all employees who deal with the public. Individuals in the following positions will be trained:

• Reception Staff
• Human Resources Staff
• Joint Health & Safety Committee members
• Other staff as deemed necessary from time to time
• This training will be provided to staff in these positions upon hiring and as changes are made to our policy or procedures.

DFO's training plan includes:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty in accessing DFO's goods and services
• Additional training when changes are made to the plan.

DFO welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. DFO will ensure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request. Customers who wish to provide feedback on the way DFO provides goods, services and facilities to people with disabilities can be addressed to the Human Resources office in writing or by e-mail, in person, or telephone. All comments will be reviewed by the Human Resources office staff and customers can expect to hear back within 14 days. Complaints will be addressed according to our organization’s Accessibility Standards policy and procedures.

TERMS & CONDITIONS

These terms and conditions of use constitute a legal binding agreement made between you whether personally or on behalf of an entity (“you”) and Dairy Farmers of Ontario, concerning your access to and use of this website as well as any other media form, media channel, mobile website or mobile application related, linked or otherwise connected thereto (collectively, the “Site”). If you continue to browse and use this Site, you are agreeing to comply with and be bound by the following terms and conditions of use (“Terms”), which together with our privacy policy, govern Dairy Farmers of Ontario’s relationship with you in relation to this Site.

The term “Dairy Farmers of Ontario” or “us” or “we” or “our” refers to the owner of this Site. The term “you” or “your” refers to the user or viewer of our Site. The use of this Site is subject to the following terms of use:

As a marketing board constituted under the Milk Act, DFO, through regulation, has information filing requirements. DFO collects, uses, discloses and retains this information in order to regulate the production and marketing of milk in accordance with its regulations, policies, orders, directions and decisions. DFO may collect such information directly from producers or from others involved in the production and marketing of milk. In carrying out these regulatory functions, DFO, as a not-for-profit body representing the interests of producers of milk, is not in its own right engaged in commercial activity. Information arising from DFO’s exercise of these regulatory authorities is not believed to be subject to the PIPEDA. In those limited circumstances where DFO is engaged in commercial activity, it is subject to the PIPEDA and all of that Act’s provisions apply with respect to personal information collected, used, disclosed or retained as part of that commercial activity.

1. The content of the pages of this Site is for your general information and use only. It is subject to change without notice to you. You should look at the Terms regularly. Changes will not apply retroactively.

2. You may only use the Site in accordance with these Terms. In particular, without limitation, you may not use this Site:

1. for any purpose that is unlawful or prohibited by these Terms;
2. to post, use or transmit data, materials and information, such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images (collectively “content”) that you do not have the right to post, for example, under intellectual property, privacy or other applicable laws;
3. to post, use or transmit data, materials and information, such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images (collectively “content”) that you do not have the right to post, for example, under intellectual property, privacy or other applicable laws;
4. to intimidate or harass another;
5. to use or attempt to use another’s account, service or personal information;
6. to remove, circumvent, disable, damage or otherwise interfere with any security-related features that enforce limitations on the use of the Site;
7. to attempt to gain unauthorized access to the Site, other accounts, computer systems or networks connected to the Site, through hacking, password mining, or any other means or to interfere or attempt to interfere with the proper working of the Site or any activities conducted through the Site;
8. to impersonate another person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
9. to post, use or transmit content that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or otherwise interfere with or disrupt the Site or servers or networks connected to the Site or that disobeys any requirements, procedures, policies or regulations or networks connected to the Site; or
10. to post, use or transmit unsolicited or unauthorized content, including advertising or promotional materials, “junk mail”, “spam”, “chain letter”, “pyramid schemes” or any other form of unsolicited or unwelcome solicitation or advertising.

3. This Site contains material which is owned or licensed by us. This material includes, but is not limited to, content as well as the design, layout, look, appearance and graphics of the Site. Reproduction or redistribution of any materials or content is prohibited other than for the purpose of downloading or copying of our teacher documents/Site materials for educational purposes and provided that credit is provided to Dairy Farmers of Ontario.

4. Using our Site does not give you ownership of any intellectual property rights in our services or in the materials or content you access. You may not use the services, materials or content from our Site unless you obtain prior written permission from us. Furthermore, these Terms do not give you the right to use any branding or logos used in our materials or content. You also do not have the right to remove, obscure or alter any legal notices displayed on our Site or displayed in or along with our materials or content.

5. Do not misuse our Site. For example, do not interfere with our Site or try to access the Site or its materials or content using a method other than the interface and the instructions that we provide.

6. You may not create a link to this Site from another website or document without our prior written consent.

7. From time to time, this Site may also include links to other websites or mobile applications or other channels. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) or mobile application(s) or other channels. We have no responsibility for the material or content of the linked website(s).

8. May need to open an account or register with us to access certain services, content or materials on our Site. If so, you agree to (i) provide accurate, current and complete information about you, (ii) maintain the security of your password(s) and identification, (iii) maintain and promptly update your account or registration information and any other information you provide to us, and to keep it accurate and complete to, among other things, allow us to contact you, (iv) be fully responsible for all use of your account or registration and for any actions that take place using your account or registration, and (v) receive occasional program specific emails to facilitate technical support, program specific reminders and evaluations, and program updating processes. It is your responsibility to ensure that we have up-to-date contact information for you. You may not set up an account or registration on behalf of another individual or entity unless you are authorized to do so.

9. TO THE FULLEST EXTENT PROVIDED BY THE APPLICABLE LAW, DAIRY FARMERS OF ONTARIO OFFERS THE SITE, SERVICES, CONTENT, MATERIALS AND INFORMATION “AS IS” AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND CONCERNING THE SITE, SERVICES, CONTENT, MATERIALS OR INFORMATION, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. DAIRY FARMERS OF ONTARIO DOES NOT WARRANT THAT THE FUNCTIONS OR CONTENT ON THE SITE OR SERVICES WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT OUR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DAIRY FARMERS OF ONTARIO DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING USE OR THE RESULT OF USE OF THE INFORMATION, CONTENT OR MATERIALS IN TERMS OF ACCURACY, RELIABILITY OR OTHERWISE.

10. TO THE EXTENT REQUIRED BY APPLICABLE LAW AND THEN ONLY TO THAT EXTENT, IN NO EVENT WILL DAIRY FARMERS OF ONTARIO, ITS EMPLOYEES, OFFICERS, DIRECTORS, AFFILIATES OR AGENTS (THE “DFO PARTIES”) BE LIABLE TO YOU ON ANY LEGAL THEORY FOR ANY INCIDENTAL, DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR OTHER DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF REVENUE OR INCOME, LOST PROFITS, PAIN AND SUFFERING, EMOTIONAL DISTRESS, COST OF SUBSTITUTE GOODS OR SERVICES, OR SIMILAR DAMAGES SUFFERED OR INCURRED BY YOU OR ANY THIRD PARTY THAT ARISE IN CONNECTION WITH THE SITE OR SERVICES (OR TERMINATION THEREFOR FOR ANY REASON), EVEN IF THE DFO PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE DFO PARTIES SHALL NOT BE RESPONSIBLE OR LIABLE WHATSOEVER IN ANY MANNER FOR ANY CONTENT, INFORMATION OR MATERIALS POSTED ON THE SITE OR SERVICES (INCLUDING CLAIMS OF INFRINGEMENT RELATING TO CONTENT, MATERIALS OR INFORMATION POSTED ON THE SITE OR SERVICES), FOR YOUR USE OF THE SITE AND SERVICES OR FOR THE CONDUCT OF THIRD PARTIES WHETHER ON THE SITE, IN CONNECTION WITH THE SERVICES OR OTHERWISE RELATING TO THE SITE OR SERVICES.

11. You agree to hold DFO Parties (as defined above) from and against any and all loss, expense, damages, and costs, including without limitation, reasonable legal fees, resulting, whether directly or indirectly, from your violation of the Terms. Your warranties and indemnification obligations shall survive any termination for two years.

12. Your right to access and use the Site or services terminates automatically upon your breach of any of these Terms. We may, at any time, (i) modify, suspend or terminate the operation of or access to the Site or services, or any portion of the Site or services, for any reason, (ii) modify or change the Site or services or any portion of the Site or services and these terms or other policies governing the use of the Site or services, for any reason, or (iii) interrupt the operation of the Site or services, or any portion of the Site or services for any reason, all as we deem appropriate in our sole discretion. Your access to, and use of, the Site or services may be terminated by you or by us at any time and for any reason. The disclaimer of warranties, the limitation of liability and the jurisdiction and applicable law provisions will survive any termination.

13. These Terms constitute the entire agreement between you and us in relation to your use of this Site, including any services, materials, content or information, and supersede all previous agreements in respect of your use of this Site or services. If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions of the Terms will continue to apply.

14. These Terms shall be governed by and construed in accordance with the laws of the province of Ontario and any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.

COOKIE POLICY

This cookie policy (“Cookie Policy”) is intended to inform you of how we use “cookies” and similar technologies on our website at milk.org(“Website”) and to assist you in making informed decisions when using our Website. Please take a moment to read and understand this Cookie Policy. What are cookies? Cookies and similar technologies are very small text documents or pieces of code, which often include an anonymous unique identifier. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through cookies and similar technologies may include the date and time of visits and how you are using the particular website or mobile application. Cookies are used by us as part of our Website and they are also used by some of our third-party partners. For more details on cookies and similar technologies please visit All About Cookies. For the purposes of the remaining sections of this Cookie Policy we will refer to all technologies using the above features as “cookies”. Consent to our use of cookies By using the Website, you acknowledge that we may store and access essential cookies on your computer or other devices. Essential cookies are cookies which are essential for the operation of our Website. Please note that we do not need your consent to store and access essential cookies as we have a legitimate interest (i.e. the functionality of the Website) for doing so. Further, by using the Website, you consent to us storing and accessing certain non-essential cookies on your computer or other devices. These cookies are not essential to the operation of our Website but allow us to provide additional functionality or to gather additional information about your use of our Website. If you wish to block or delete cookies, or if you would like to withdraw consent to our use of non-essential cookies, you can find out how to do so below. What do we do with cookies? ESSENTIAL COOKIES We use essential cookies where they are essential for the operation of the Website. SESSION COOKIES We use session cookies to allow the Website to uniquely identify your browsing session on our Website, which allows us to coordinate this information with data from our Website server. ANALYTICS COOKIES We use “analytics” cookies. These, along with other information, allow us to calculate the aggregate number of people using the Website and see which features of our Website are most popular. We use this information to improve the Website, such as to understand what content is most popular so we can produce similar content. We do not generally store any information that you provide to us in a cookie.

What cookies do we use on our Website?

Other websites Visitors are provided with the option to navigate to a variety of external websites, such as social media sites, where Dairy Farmers of Ontario may have a presence and/or where users may wish to visit. When visitors select the option to view content from these websites, they are directed away from the Dairy Farmers of Ontario website and to the other site, where a variety of cookies may be used throughout the visit. Dairy Farmers of Ontario is not responsible for any cookies used once a visitor leaves the Dairy Farmers of Ontario website. Can you block cookies? You can block the use of cookies altogether by activating the relevant settings in your browser. You can find out how to do this for a variety of browsers at All About Cookies. For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, visit All About Cookies.